tag:status.corpu.com,2005:/historyCorpU Status - Incident History2024-03-28T02:50:29ZCorpUtag:status.corpu.com,2005:Incident/175143772023-06-08T19:37:10Z2023-06-08T19:37:10ZIssues accessing the Cohort Feedback Survey<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>19:37</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>18:46</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>17:35</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>16:56</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.corpu.com,2005:Incident/174241722023-05-31T12:39:47Z2023-05-31T12:39:47ZIconography service degraded<p><small>May <var data-var='date'>31</var>, <var data-var='time'>12:39</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>19:17</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>18:49</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>18:48</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.corpu.com,2005:Incident/172294302023-05-19T14:25:16Z2023-05-19T14:25:16ZData Discrepancy with Dashboards and Reports<p><small>May <var data-var='date'>19</var>, <var data-var='time'>14:25</var> UTC</small><br><strong>Resolved</strong> - Data has been restored and dashboards contain up-to-date information. Please note that the data in some dashboards is refreshed every few hours. <br /><br />There remains one outstanding issue in the Action Views by Month report in the Completed Courses dashboard, but this will be resolved in the coming days.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>Identified</strong> - A data discrepancy has been identified in the reporting database spanning May 4 from 7am-2pm ET. We are working on implementing a solution. In the interim, please use the Participant Roster report to track learner completion.</p>tag:status.corpu.com,2005:Incident/171472882023-05-11T13:51:02Z2023-05-11T13:51:02ZDegraded Performance with Dashboards and Reports<p><small>May <var data-var='date'>11</var>, <var data-var='time'>13:51</var> UTC</small><br><strong>Resolved</strong> - Data has been restored and dashboards contain up-to-date information, Please note that the data in some dashboards is refreshed every few hours. There remains one outstanding issue in the Action Views by Month report in the Completed Courses dashboard, but this will be resolved in the coming days.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>20:37</var> UTC</small><br><strong>Identified</strong> - A data discrepancy has been identified in the reporting database spanning a few days. We are working on implementing a solution, and data restoration is in progress.</p>tag:status.corpu.com,2005:Incident/106250522022-07-18T19:19:16Z2022-07-18T19:19:16ZCorpU System Outage<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>19:19</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>13:49</var> UTC</small><br><strong>Update</strong> - All servers have returned to an operational status and are behaving as expected. We are continuing to monitor the situation and will provide an update once we have completed our investigation. We apologize for any inconvenience this outage may have caused.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>13:40</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing an issue with the Cohort Learning System. We are investigating this issue, and we apologize for any inconvenience this may cause.</p>tag:status.corpu.com,2005:Incident/92684912022-02-11T15:01:04Z2022-02-11T15:01:04ZIntermittent Connection Issues to CorpU<p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>15:01</var> UTC</small><br><strong>Resolved</strong> - All systems have returned to normal operation.<br /><br />We appreciate your patience as we worked with our service providers to resolve this incident.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>13:13</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>21:19</var> UTC</small><br><strong>Monitoring</strong> - We have identified an issue with the database service provider. A fix has been implemented, and we are monitoring the service.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>19:59</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing intermittent connection issues with the platform. We are investigating this issue, and we will provide an update once the issue is identified.<br /><br />We appreciate your patience as we evaluate this issue, and we apologize for any inconvenience this may cause.</p>tag:status.corpu.com,2005:Incident/87817332021-12-08T01:11:36Z2021-12-08T01:12:19ZDegraded System Performance<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>01:11</var> UTC</small><br><strong>Resolved</strong> - The service provider has informed us that the original issue has been resolved, with all systems and services reporting as being operational. Our website should now be functioning as expected.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>17:05</var> UTC</small><br><strong>Update</strong> - We have worked with our service provider to determine the cause of the degraded performance. The service provider is actively working towards recovery. We will provide additional updates as they become available. We apologize for any inconvenience this may cause.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>16:10</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>16:09</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue with degraded performance of the CorpU application. As we continue to investigate, you may experience slowness and unresponsiveness from the application. We apologize for any inconvenience you may experience during this time.</p>tag:status.corpu.com,2005:Incident/80923232021-10-03T01:12:54Z2021-10-03T01:12:54ZUpcoming Maintenance: October 2, 2021<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>01:12</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>11:58</var> UTC</small><br><strong>Scheduled</strong> - The CorpU platform and services will be undergoing maintenance on October 2, 2021 from approximately 8:00 pm - 10:00 pm, EST. Users may experience interruptions during this time frame. Thank you for your patience.</p>tag:status.corpu.com,2005:Incident/78490362021-08-27T12:27:51Z2021-08-27T12:27:51ZData Processing Delays - Reporting Tools Affected<p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>12:27</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>18:53</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>13:06</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.corpu.com,2005:Incident/77205592021-08-09T15:33:42Z2021-08-09T15:33:42ZErrors on uploading profiles images and large images in text descriptions<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>15:33</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>14:14</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>14:07</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.corpu.com,2005:Incident/71876072021-06-07T18:18:14Z2021-06-07T18:18:14ZIntermittent issues with areas of the platform<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>18:18</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>13:47</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>13:42</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>13:16</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.corpu.com,2005:Incident/70857392021-05-28T08:10:48Z2021-05-28T08:10:48ZData Processing Delays - Reporting Tools Affected<p><small>May <var data-var='date'>28</var>, <var data-var='time'>08:10</var> UTC</small><br><strong>Resolved</strong> - Data flowing correctly within backend infrastructure. Reporting processes are running normally.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>12:14</var> UTC</small><br><strong>Update</strong> - Data is still processing. We are currently monitoring for further issues.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>01:06</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>00:13</var> UTC</small><br><strong>Identified</strong> - Our data processing infrastructure is experiencing delays which is causing inaccuracies in the reporting tools. We are working on the backend processes to address the issue.</p>tag:status.corpu.com,2005:Incident/63995572021-02-25T21:00:45Z2021-02-25T21:00:45ZSite unavailable for a subset of customers<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>20:19</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>18:49</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>18:42</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.corpu.com,2005:Incident/56390482020-11-23T22:12:01Z2020-11-23T22:12:01ZDelay in populating reporting data<p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>22:12</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>21:52</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>21:35</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>20:45</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.corpu.com,2005:Incident/52975282020-10-13T19:10:37Z2020-10-13T19:34:07ZDelay in populating data needed for reporting purposes<p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>19:10</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>06:37</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>04:22</var> UTC</small><br><strong>Identified</strong> - Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and we are working on the connections needed to keep the reporting system up-to-date.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>02:40</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.corpu.com,2005:Incident/53073042020-10-12T15:00:18Z2020-10-12T15:00:18ZIntermittent errors accessing the platform<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>14:25</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>14:18</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.corpu.com,2005:Incident/47954232020-08-06T16:34:04Z2020-08-06T16:34:04ZIntermittent errors accessing the platform<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>16:34</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>16:04</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>15:55</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>13:26</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.corpu.com,2005:Incident/44000012020-06-21T02:00:43Z2020-06-21T02:00:43ZDatabase Statistics Enablement<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>01:02</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>18</var>, <var data-var='time'>15:10</var> UTC</small><br><strong>Scheduled</strong> - We will be enabling Database statistics at this time. The system may become unavailable during this maintenance period.</p>tag:status.corpu.com,2005:Incident/43717202020-06-15T17:33:19Z2020-06-15T17:33:19ZEmail issues related to delivery and bad request links on emails already sent<p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>17:33</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. We will continue to monitor for the rest of the day.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>15:39</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>13:42</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.corpu.com,2005:Incident/43495992020-06-14T06:30:32Z2020-06-14T06:30:32ZDatabase Maintenance Scheduled<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>06:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>04:36</var> UTC</small><br><strong>Update</strong> - Database maintenance extended. Estimated completion 6:30AM UTC.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>03:30</var> UTC</small><br><strong>Update</strong> - Database changes taking longer than expected. Extending maintenance window by another hour. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>02:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>14:02</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. System may be impaired during the maintenance window.</p>tag:status.corpu.com,2005:Incident/43117112020-06-08T18:05:13Z2020-06-09T02:16:22ZSite slow or unresponsive<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>18:05</var> UTC</small><br><strong>Resolved</strong> - Sites have been running fine since the server upgrade. Marking this incident as resolved.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>15:57</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>15:17</var> UTC</small><br><strong>Update</strong> - We are currently testing the new server changes</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>14:38</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>14:15</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>13:51</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.corpu.com,2005:Incident/35351342020-02-16T05:39:34Z2020-02-16T05:39:34ZPlatform Infrastructure Updates<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>05:39</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>05:30</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>02:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>02:33</var> UTC</small><br><strong>Update</strong> - The maintenance has been moved to tomorrow, Sunday night, February 16 at 2:30am UTC.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>17:18</var> UTC</small><br><strong>Scheduled</strong> - Our team will be performing a scheduled maintenance to upgrade our CorpU platform that will affect participants beginning Saturday night, February 15 at 2:30am UTC (10:30pm EDT) until 4:30am UTC (12:30am EDT). We expect the maintenance period to be less than 60 minutes. CorpU services will be unavailable during this time.</p>tag:status.corpu.com,2005:Incident/31948072019-11-08T14:01:32Z2019-11-08T14:01:32ZSite Errors accessing reports<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>14:01</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>13:43</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.corpu.com,2005:Incident/22914672019-03-27T15:35:36Z2019-03-27T15:35:36ZSite outage<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>15:35</var> UTC</small><br><strong>Resolved</strong> - We had a temporary back-end database connectivity issue that caused an outage across customer sites. We are investigating the cause more closely to prevent this type of outage from happening in the future. Thank you for your patience and we apologize for the inconvenience.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>15:29</var> UTC</small><br><strong>Investigating</strong> - We're investigating the source of a significant outage on all customer sites.</p>tag:status.corpu.com,2005:Incident/19868772018-10-22T22:00:41Z2018-10-24T12:59:44ZSite errors and slowness<p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>20:55</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>20:55</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>20:47</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating intermittent slow downs and errors.</p>