Our team identified an issue where a large number of database connections were causing server CPU and memory usage to peak to 100% utilization which caused CorpU sites to become inaccessible. The fix implemented to resolve this increase in database connections involved increasing the size of our database server CPU and memory. Testing of these new server changes began at 11:17 AM EDT to verify the issue was being resolved before promoting any fixes to all customer production sites.

Next Steps

We are continuing our investigation into the root cause of the issue and are working on our end to prevent this from happening again.